Product 

What type of postage do you offer?

We offer USA Forever® stamps – one stamp will get a standard 1 oz. envelope anywhere in the United States. The beauty of the Forever® stamps is that even if the price of postage increases, these stamps will still work.

Do you sell International stamps?

Not yet, but please feel free to contact us to express your interest. It could happen in the future.  

Why is the first envelope pre-stamped?

To get you going! Our products are meant to be sent in the mail after all. (And hey, it can be easy to forget where that stamp goes). 

Shipping

Where does Nice ship?

We currently ship to the 50 states. You might experience longer delivery times when shipping to Hawaii and Alaska.

What shipping options do you have?

We offer standard or expedited shipping through USPS.  

How much is shipping?

The price of shipping is calculated by USPS based on the recipient's address and the weight & dimensions of the products in your order.

When can I expect my order to ship?

We process orders as quickly as we can, generally within 5 business days. Then we hand off your package to USPS. As soon as it ships, you'll get an email with a tracking number so you can keep an eye on it.

Keep in mind that we are a very small studio doing everything with the utmost care. As a rule of thumb, you may expect personalized orders to take a bit more time than their non-personalized counterparts. Additionally, because of our size, demand spikes may affect our usual turnaround time. If this is the case, we will be communicative about it and do our best to keep everyone happy. Good things take time.

I received a tracking number. Why does the carrier say my package hasn't shipped?

In some cases, it can take 1-2 business days after we drop off your package for the carrier to register the status of your shipment. Give it some time, but email us if your tracking number still isn’t updating and we'll look into it right away (help@nicepapergoods.com). 

My package is lost

If your package has been lost in transit, please reach out to us at help@nicepapergoods.com. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. 

Billing

Do you charge sales tax?

Sales tax is calculated at checkout. We're required to collect sales tax on orders shipping within the state of New York. This may include state sales tax plus county, municipal, and other applicable taxes.

Is my transaction secure? 

We take your privacy and security seriously. Transactions on our site are secured using SSL encryption to protect your important information (such as name, address, and credit card number) and ensure it cannot be intercepted at any point in payment processing. 

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed. We'll send you a confirmation email as soon as your order goes through.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We cannot accept checks or money orders.

What can I do if my payment is declined?

If your payment didn't go through, here are a few things to check:

• Check that your card's billing details (like the security code and billing address) match what you've entered in our system.

• Is your card expired?

• Your card issuer might have declined your payment. Since they don't tell us the reason for this, we recommend checking with them before trying your card again.

• If none of these apply, please contact us at help@nicepapergoods.com. We're happy to help! 

Orders

How can I check the status of my order?

If you created an account at checkout, just login and go to your Account page to see your order status. If you checked out as a guest, shoot us an email at help@nicepapergoods.com and we'll be happy to let you know the status of your order. 

Can I use multiple promo codes at checkout?

Returns & Exchanges

What's your return policy?

Please see our Returns page.  

Press

Who can I contact with press inquiries?

press@nicepapergoods.com