Return Policy
Problem With Your Order?
We like getting things right and making people happy. If there’s any issue with your order, contact us at help@nicepapergoods.com and we’ll gladly assist.
Replacement of Defective or Damaged Items
If you receive a product that is defective or damaged, please email us within 30 days of receiving your order to request a replacement. Describe and send photographs of the damage so that we can determine the best way to proceed. Please include proof of purchase in your request. We may or may not ask you to return the item to us to complete the replacement process.
Refunds & Exchanges
If you’ve changed your mind about an item and you’d like to return it for a refund or exchange it for another product, you must do so within 30 days of receiving it. To initiate processing, please send us an email with your request and proof of purchase.
To be eligible for refund or exchange, item(s) must be in original packaging, unused, and in the same condition that you received it in.
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item(s). If you are shipping items over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Once we receive your return, we’ll inspect the item(s) and email you the approval or rejection status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment in approximately 1-3 business days. Credit card refunds usually take 5-10 business days to appear on your statement.
Partial Refunds
There are certain situations where only partial refunds are granted. Any item that has been opened, is not in its original condition, is damaged or missing parts for reasons not due to our error may not be fully refunded.
Non-Refundable Items
Only regularly priced items may be refunded; unfortunately sale items cannot be refunded. Nor can gift cards be refunded. Custom goods with personalized elements may not be returned for refund, however they may be replaced if they arrive damaged or defective (see above).
Personalized Products
You are responsible for correctly entering your personalization details as you'd like them to be printed. Upon final confirmation of your personalized order at checkout, we cannot accept returns due to any errors such as misspelled words or incorrect information. By placing your order, you accept responsibility for the information as provided. If errors are discovered after the order has been placed and you require a reprint, we may bill you for additional services rendered and items produced.
Where’s my refund?
If you're expecting a refund and haven't received it yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at team@nicepapergoods.com.